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00 About

Thirty years of operating muscle. Pointed at US enterprise.

Founded in 1995 inside Grupo Open to bring managed IT to Mexican enterprise. Today, the same operating discipline embeds senior engineers, pods, and captive teams inside US companies — a few hours' flight away.

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Operating since
1995
30+ years inside Grupo Open. Mexico's IT services landscape, before it was a category.
Talent pool
700+
Active engineers, designers, recruiters, and operators across three Mexican hubs.
Enterprise customers
100+
Heineken, FEMSA, Whirlpool, Chubb, Toyota Tsusho, GRUMA — current and recent.
Operating hubs
3
Monterrey, Guadalajara, Mexico City — plus remote-first across the country.
01 · The story
[Photo — team / office / Monterrey skyline]
Monterrey, MX.  Near Contact's primary engineering hub — placeholder, client to confirm.

Built to get IT done — first for Mexico, now for the companies it borders.

Near Contact began in 1995 as the managed IT arm of Grupo Open, bringing ITIL-aligned operations to Mexican enterprise customers before the framework was table-stakes. For two decades we ran managed help desks, datacenters, application support, and software delivery for the country's largest companies — Heineken, FEMSA, Whirlpool, Chubb, Toyota Tsusho, GRUMA.

Around 2018, the work started shifting. US enterprise teams wanted senior engineers who could overlap their hours, work inside their tenants, and stay long enough to actually own systems. The talent pool, operating discipline, and legal footing we'd built for Mexican customers turned out to be the answer.

Today the same operating muscle stands up six shapes of nearshore engagement — staff aug, captive, software pods, data & AI, cloud, help desk — for US companies who need talent depth without offshore handoff.

02 · Thirty years, six chapters

From a Mexican IT desk to US-facing nearshore.

The thread: the same operating discipline, applied to progressively harder problems and a progressively wider geography.

1995
Founded

Grupo Open spins up an IT services arm for Mexican enterprise.

Day one focus: managed help desk and infrastructure using ITIL frameworks — before "ITIL" was a buzzword in the region. First customers include national banks and consumer brands.

2002
Datacenter & managed ops

Adds owned-datacenter and 24×7 managed operations to the offering.

Now running production infrastructure for Mexican enterprise — application support, NOC, end-user services. Headcount crosses 200.

2008
Software development

First software delivery pods — custom development for industrial customers.

Heineken, FEMSA, Whirlpool, Toyota Tsusho onboard for managed software services. Engineering bench depth becomes the differentiator.

2015
Cloud & partnerships

Microsoft and AWS partnerships formalized; cloud migration practice stands up.

Eventually graduates to Microsoft Solutions Partner across four Azure-aligned specializations and AWS Advanced Tier with Connect and Lex specialization.

2018
US pivot

First US-facing nearshore engagements — staff augmentation pilot for a SaaS customer.

US contract, Mexico operation. The legal, payroll, and operating shell that absorbs Mexican complexity for US buyers becomes the playbook.

2021
Data & AI

Data engineering and applied AI practice launches.

Microsoft Data & AI Solutions Partner; production deployments on Fabric, Databricks, and OpenAI on Azure for US and Mexican customers.

2026
Today

Six commercial shapes, three Mexican hubs, one US-facing operating shell.

700+ engineers in the active talent pool. Embedded in stand-ups across 100+ US enterprise customers — from Series-B SaaS through Fortune 500 industrial.

03 · The parent — Grupo Open

Near Contact is the US-facing arm of a thirty-year Mexican IT services group. That backing shows up in every engagement.

— Why it matters

The legal, financial, and operational footing comes from Grupo Open — Mexico's longest-running independent IT services group. You don't pay for that overhead; you inherit the discipline.

30+
Years operating
1,200+
Total headcount
100+
Enterprise customers
USD $
US contract, MX op
— What the parent group runs alongside Near Contact
Managed Help Desk & Service Operations
Datacenter & Managed Cloud
Application Development & Support
Data, Analytics & AI Engineering
04 · Leadership

The people accountable for the work.

Names & bios — placeholder

Operating leadership across the US sales and Mexico delivery sides. Real names, headshots, and bios pending client confirmation — every name below is a placeholder.

Headshot
Chief Executive
A. Morales [placeholder]

Twenty years inside Grupo Open across managed services and software delivery. Owns the US growth motion.

Headshot
VP, Delivery
M. Treviño [placeholder]

Runs the Monterrey and Guadalajara engineering hubs. Background in datacenter operations and software pods.

Headshot
VP, Talent
P. Rangel [placeholder]

Built the recruiting, vetting, and retention engine that supplies every shape. Reports out on fit memos.

Headshot
Head of US
J. Sanders [placeholder]

US-based commercial and partnership lead. First point of contact for new engagements and renewals.

Headshot
Chief Technology
R. Castillo [placeholder]

Owns the technical bench, cloud and data partnerships, and the engineering standards every pod operates against.

Headshot
VP, Operations
L. Cordero [placeholder]

Mexico-side legal, HR, payroll, and the US contract shell. The reason customers don't think about any of it.

Headshot
Head of Captive Centers
F. Ibarra [placeholder]

Stands up dedicated teams for US customers — 60–90 day buildouts from MSA to first commit.

Headshot
Head of Data & AI
N. Aguilar [placeholder]

Runs the data engineering, analytics, and applied AI practice. Microsoft Solutions Partner liaison.

05 · How we operate

Four principles. Held weekly.

These are the rules we actually use to make staffing, pricing, and replacement decisions — not aspirational posters. Customers can hold us to any of them.

01

Fit before bench.

Every placement starts with a written fit memo — system, team, expected work in the first 90 days. No resume blasts, no "next name on the bench" matches. If we don't have the fit, we say so.

02

Tell you before the deadline.

If something is slipping — a placement, a milestone, a budget — you hear from us before you'd notice on your own. Every engagement has a named owner on our side who's accountable for that.

03

One MSA, many shapes.

One contract covers staff aug, pods, captive, cloud, data, and help desk. As an engagement evolves, you don't re-paper or re-procure. The shape changes; the relationship doesn't.

04

Replace at our cost, not yours.

If a placement isn't working in the first 30 days, we swap them and absorb the cost — no hours billed for the ramp, no early-termination clause. The risk of the wrong hire belongs to us, not you.

06 · Where we operate

Three hubs. One operating shell.

01 · MTY

Monterrey

Engineering · Ops · NOC

Primary engineering hub. Cloud, software, SRE, managed operations. Adjacent to the densest US-aligned business corridor in Mexico.

02 · GDL

Guadalajara

Software · Design · Mobile

Product engineering, mobile, design and research. Mexico's deepest software talent market; long-running tech-sector concentration.

03 · CDMX

Mexico City

Data · Finance · Captive

Data engineering, applied AI, finance and shared services, captive center support. Closest hub to enterprise headquarters.

Thirty years on. Built for what you're shipping next.

A 15-minute discovery call surfaces the right shape, scope, and timeline. If we're not the right call, we'll point you to who is.

Talk to us →
Or call +1 (512) 853-9472